Editing DNS API (section)

== I am experiencing some issues with intermittent connectivity to my domains and I believe the problem is with the DNS resolution. How can I troubleshoot this type of issues?  ==
First of all, you should verify that the data in the domain's zone is correct (e.g. the A record points to the right IP address) and that the server that is experiencing issues is configured correctly to accept incoming traffic.

If the zone data is correct, you should then confirm that the domain in question is using only the nameservers provided by HEXONET (you can see the nameservers assigned to your account by logging onto the HEXONET web-interface). 

All 3 nameservers assigned to your account should be listed in the domain's WHOIS. If any are missing, or if there are additional 3rd party nameservers, please update the domain in question to only list all 3 of the HEXONET nameservers assigned to your account. In case you are using vanity nameservers, you should also test replacing them with the hostnames provided in the HEXONET web-interface.

If all of the above items have been checked and the issue still persists, please contact our Support team for further investigation (see the following question for additional information you should provide when opening the support ticket to ensure a speedy handling of your case).