Editing Backorder (section)

== Auctions ==

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IMPORTANT NOTICE<br />
Hexonet has recently updated how billing for Backorders with multiple valid requests is handled.
Previously, the auction starting bid included the cost of the Backorder. Since November 5th, 2020, all Auctions will have a starting bid of USD 10 as described below. This no longer include the Backorder fee, which will be charged to the Reseller's deposit, similarly to what happens for single Backorders.
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In case the Backorder system is successful in registering a domain for which multiple valid orders have been received, an auction will take place on a dedicated auction portal at Premiumsale.com.

The customers who submitted the backorders will receive an email directly from the auction platform inviting them to register an account to participate in the auction. Auctions are private, so only the customers who have placed a valid Backorder are invited to participate.

Invitations are sent to the email address listed in the OWNERCONTACT that was used in the Backorder. Resellers should advise customers to whitelist the domain premiumsale.com in their spam filters to avoid missing any important communication.


* '''Auction Start time''': 20:00 UTC
* '''Starting Bid''': 10.00 USD
* '''Bidding''': 5.00 USD increments
* '''Currency''': Only USD at this time
* '''Auction Duration''': 3 Days - If a bid is placed in the last 2 minutes auctions are then extended by 2 more minutes
* '''Proxy Bids''': Supported


=== After the auction is finished ===

Upon completion of an auction, the winner has 7 days to pay the auction price. The following payment options are available:

* Paypal
* Wire Transfer

The auction price does not include the Backorder fee, which is charged to the account of the Reseller that submitted the winning Backorder once the Auction Provider has confirmed that the winner has paid the auction price. 

In case an auctions ends without any bids from any of the registered participants, the domain is assigned to the customer whose Backorder was received first, based on the creation date associated with the Backorder in the Backorder system.


=== How to deal with duplicate Backorders ===
The Backorder system will accept multiple Backorders for the same domain to allow multiple customers to compete for the right to register the domain.

In case the Reseller has inadvertently submitted the same order multiple times:
<ul><li>If the finalization date has not passed, cancel the duplicate orders via the API or the web-interface</li>
<li>If the domain has gone to auction:
<ul><li>
Verify that there are no other applicants for the same domain invited to the auction. The number of invited participants is clearly stated in the invitation email that each customer receives directly from Premiumsale.com. If a Reseller has submitted 3 Backorders, the invitation email shows that there are 3 invited parties and the customer has received 3 separate copies of the invitation, then it is safe to assume there are no other bidders involved. Resellers can also verify this by contacting support.</li>
<li>Do not submit any bids, so that the auction ends with no bids. </li>
<li>The domain is then automatically assigned to the Backorder that was received first, based on the creation date associated with the Backorder in the Backorder system. The other duplicate Backorders will be automatically failed.</li></ul></li></ul>

When dealing with duplicate auctions, please note the following:
* Neither HEXONET nor Premiumsale.com take any responsibility for domains lost due to duplicate Backorders or to the decision of Reseller/Registrant not to submit any bid in the auction.
* Any bid placed through the auction platform is considered final, regardless of whether the auction was the result of duplicate Backorders being submitted to the system. Registrants are expected to pay any winning bid in full. No refunds will be issued for bids submitted through the Auction portal.
* The procedure described here is the only way to deal with duplicated Backorders. Support will decline any request to manually cancel any auction or Backorder after the finalization date has passed.


=== Allocation of domains in TLDs that do not allow auctions ===

Certain ccTLD Registries do not allow domains in their extensions to be auctioned off. In these cases, the domain is assigned to the customer whose Backorder was received first, based on the creation date associated with the Backorder in the Backorder system. 

The extensions for which this exception applies are marked accordingly in the [[#ccTLDs|list below]].