Editing ERRP (section)

= FAQs =

<ol><li>''' When does the Expired Registration Recovery Policy (ERRP) policy become effective?'''
<p> ICANN requires ERRP policy to be effective starting on August 31, 2013 </p></li>
<li>''' How many ERRP email notices will be sent out to my customers?'''
<p> Each and every EXPIRING domain must receive up to three (3) notices - approximately one month and one week before the expiration date of a domain and five (5) days after.  Bulk domain notifications will be sent in the same single email if domains are expiring at approximately the same date range</p></li>
<li>''' Can I specify the sender email address on a per domain and per account basis?'''
<p> No. All notices will be sent from a generic and and non-descriptive email address but you can specify the sender name and a Reply-To email address on a per domain and per account basis</p></li>
<li>''' Can the ERRP email be branded?'''
<p> Yes. Login into the Control Panel and navigate to MANAGE ACCOUNT > MY SETTINGS > DOMAIN SETTINGS > ERRP EMAIL SETTINGS where you can set a default branding for all ERRP notices going to your customers. In addition it is also possible to set the branding on a per domain basis</p></li>
<li>''' Where should renewal fees be displayed on my website?''' 
<p> On any one or all of the following pages - homepage, pricing page, or terms of use page.  Some resellers will also display prices in the customer login area of their website </p></li>
<li>''' Which fees do I have to display if I sell domains as a package with hosting?'''
<p> According to the ERRP policy, the domain renewal and domain restore price must clearly be displayed.  If you only offer bundles, then the bundle price must include the renewal and/or restore price</p></li>
<li>''' Will ERRP emails be  sent out if the domain is in AUTORENEW status?'''
<p> Yes. ICANN requires ERRP notices to be sent until the renewal is finalized. If a domain is set to AUTORENEW only the two pre-expirey (2) ERRP emails will be sent (approximately one month and one week before the expiration date)</p></li>
<li>''' Will HEXONET park Reseller's expired domains?'''
<p> No. Though we are looking at offering Parking Services to our Resellers in the coming months</p></li>
<li>''' Will HEXONET sell Reseller's expired domain if they are in redemption or are on HOLD status?'''
<p> No. Though we are looking at offering Auction Services to our Resellers in the coming months</p></li>
<li>''' Which TLDs does the ERRP policy apply?'''
<p> Only gTLDs are affected by the ERRP policy, all ccTLDs are excluded </p></li>
<li>''' When will a domain stop resolving?'''
<p> Only for gTLDs that are set to AUTODELETE/AUTOEXPIRE, the DNS resolution will be interrupted 36 days after expiration. This is eight days before deletion</p></li>
<li>''' Can I still transfer a domain if it is not resolving any more?'''
<p> Yes. It is still possible to transfer a domain</p></li>
<li>''' Is ERRP wording required in my general terms and conditions or TLD regulations?'''
<p> Not officially, but we recommend that you do update your terms of use with the wording we provided in our notice and this wiki </p></li>
<li>''' Can I activate my domain with a simple RENEW if it stopped resolving?'''
<p> Yes. Until a domain is deleted you can simply renew it</p></li>
<li>''' How I could prevent or stop the ERRP notice from being sent out for a domain?'''
<p> If you explicitly RENEW your domain at least 30 days before the expiration date no ERRP notice will be sent out.</p></li>If you explicitly RENEW your domain at least 7 days before deletion only the first ERRP notice (approximately one month before the expiration date) will be sent out.<p><li>If a domain is configured to AUTORENEW or if you explicitly RENEW your domain at least one day after expiration only the two ERRP pre-expirey notices (approximately one month and one week before the expiration date) are sent out</p></li>
</ol>