Editing Backorder (section)

=== How to deal with duplicate Backorders ===
The Backorder system will accept multiple Backorders for the same domain to allow multiple customers to compete for the right to register the domain.

In case the Reseller has inadvertently submitted the same order multiple times:
<ul><li>If the finalization date has not passed, cancel the duplicate orders via the API or the web-interface</li>
<li>If the domain has gone to auction:
<ul><li>
Verify that there are no other applicants for the same domain invited to the auction. The number of invited participants is clearly stated in the invitation email that each customer receives directly from Premiumsale.com. If a Reseller has submitted 3 Backorders, the invitation email shows that there are 3 invited parties and the customer has received 3 separate copies of the invitation, then it is safe to assume there are no other bidders involved. Resellers can also verify this by contacting support.</li>
<li>Do not submit any bids, so that the auction ends with no bids. </li>
<li>The domain is then automatically assigned to the Backorder that was received first, based on the creation date associated with the Backorder in the Backorder system. The other duplicate Backorders will be automatically failed.</li></ul></li></ul>

When dealing with duplicate auctions, please note the following:
* Neither HEXONET nor Premiumsale.com take any responsibility for domains lost due to duplicate Backorders or to the decision of Reseller/Registrant not to submit any bid in the auction.
* Any bid placed through the auction platform is considered final, regardless of whether the auction was the result of duplicate Backorders being submitted to the system. Registrants are expected to pay any winning bid in full. No refunds will be issued for bids submitted through the Auction portal.
* The procedure described here is the only way to deal with duplicated Backorders. Support will decline any request to manually cancel any auction or Backorder after the finalization date has passed.